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Alere Insourcing

Dear Providers:

Alere/Optum provided multiple programs and services for our FL Staywell MMA (Medicaid) members. Starting August 1, 2017, Staywell will handle the programs listed below instead of Alere/Optum. The programs include:

  • Disease Management: This program provides education, guidance, and support to individuals with a chronic health disease such as asthma, diabetes, coronary artery disease, congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD) and hypertension.

  • First Year of Life: This program supports the parent/caregiver during the infant’s first year of life. This program focuses on areas that are important to the infant’s first year such as health; nutrition; immunizations; growth and development; home safety and promotion of recommended scheduled provider visits.

  • Tobacco Cessation: This program offers a Health Coach to guide and support those who want to stop smoking.

  • Weight Management: This program offers a Health Coach to educate, guide, and support those who want to lose weight.

  • Healthy Rewards Gift Card Fulfillment and Wellness Portal: This program rewards members that complete certain health visits. Rewards are loaded onto a debit card, gift card, or e-gift card. Members can log on to the portal and access this program at www.wellcare.com/Florida.

Alere/Optum will continue to provide services for our OB/Maternity program.

For any questions regarding this transition, please contact our Customer Service, Monday – Friday, 8 a.m. to 7 p.m. at 1-866-334-7927 (TTY 1-877-247-6272).

Thank you for partnering with us to deliver quality health care to our members!

Sincerely,

WellCare Health Plans, Inc.

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Last Updated On: 12/4/2020
Wellcare will be performing maintenance on Saturday, April 20th, from 6 P.M. EDT to 8 A.M. EDT the next day. You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.
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