9/28/26
As a reminder, the Wellcare Prime by Absolute Total Care (Medicare-Medicaid Plan MMP) transitioned to Wellcare By Absolute Total Care on January 1, 2026. Below are key operational dates for providers with remaining claims or service needs for MMP..
Provider Services (call center) update
On December 31, 2026, the MMP Provider Services phone number will be deactivated. After that date, you may contact the Wellcare With Absolute Total Care Provider Services phone number for assistance at 1-833-998-5401.
Timely filing and claims payment appeals
For participating providers, timely filing for MMP is 365 days from the date of service on the claim.
All requests for reconsideration or adjustments to processed claims must be received within 365 calendar days from the date of service. Please reference the Provider Manual located on our provider website for more details.
The secure provider portal and Availity payer space will remain live for completing remaining claims activities.
