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Member Services
Current Members:
Wellcare Medicare Plans: 1-833-444-9088 (TTY 711)
Wellcare Medicare Duals Special Needs Plans: 1-833-444-9089 (TTY 711)
Wellcare Prescription Drug Plans (PDP): 1-888-550-5252 (TTY 711)
Monday–Sunday, 8 a.m. to 8 p.m.
Prospective Members:
Wellcare Medicare Plans: 1-844-917-0175 (TTY 711)
Wellcare Prescription Drug Plans: 1-866-859-9084 (TTY 711)
Monday–Sunday, 8 a.m. to 8 p.m.
Additional Member Contacts:
WellCare of North Carolina Medicaid Contact Information
WellCare of North Carolina Marketplace Contact Information
Nurse Advice Line:
1-800-581-9952 (TTY 711)
24 hours a day, 7 days a week
Provider Services
Wellcare Medicare Plans: 1-855-538-0454 (TTY 711)
Wellcare Prescription Drug Plans: 1-855-538-0453 (TTY 711)
For Provider-related issues call: 1-984-867-8637 (TTY 711), Fax: 1-813-283-3045, or Email.
Providers interested in contracting with Wellcare of North Carolina call: 1-813-865-6503 (TTY 711), Fax: 1-855-599-3814 or Email.
Broker Services
Broker Support Call Center:
1-866-822-1339 (TTY 711)
Monday–Friday, 8 a.m. to 8 p.m.
Broker Self-Service Portal:
Brokers can submit a support ticket online in their Centene Workbench portal by accessing the Single Sign-On broker portal.
Mailing Addresses
General Mailing Address
Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631
Please address legal matters to the Plan at:
ATTN: Legal Department
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Please address lien and subrogation requests to the Plan at:
The Rawlings Company
Post Office Box 2000
La Grange, KY 40031