Empower inclusive care by meeting your compliance requirements
To support equitable, culturally responsive care, and to meet compliance requirements under the Department of Health Care Services (DHCS) All Plan Letter (APL) 24-016, plan contracts, and/or NCQA1 Health Equity and Accreditation standards, all physicians, health care providers, staff, subcontractors, and downstream subcontractors must complete the Cultural Humility, Competency and Equity in Healthcare training.2
Who must complete the training and when?
- New hires: Within 90 days of start date and annually thereafter.
- Existing providers: Annually by December 31.
Ongoing compliance responsibilities
Independent practice associations, physicians, other providers and affiliated organizations must:
- Ensure all direct patient care providers complete the training.
- Track completion and collect attestations for group/onsite sessions.
- Maintain records for audits and compliance verification.
How to complete the training and submit attestation
- Access the training at https://rebrand.ly/CulturalHumiltyCompetencyEquity.
- Submit your attestation at: https://rebrand.ly/HN-Cultural-Humility-Training.
Submit an attestation from another plan’s training
If you completed the training with another health plan, submit attestation at https://rebrand.ly/HN-Cultural-Humility-Training. Completion will be shared across all plans.
Why Training Matters
This training helps physicians and other providers:
- Understand health needs of diverse racial, ethnic, social and cultural groups.
- Respect differing beliefs and values in health care settings.
- Deliver equitable, culturally competent care.
- Improve care quality and promote health equity across California.
For more information, view the full APL at https://bit.ly/APL24-016.
Need Help? Contact Us
If you have questions regarding the information contained in this update, contact 1-866-999-3945.
1National Committee for Quality Assurance
2This provider update contains information taken or derived from APL 24-016. https://bit.ly/APL24-016
This information applies to Physicians, Independent Practice Associations (IPAs), Hospitals, Ancillary Providers, and Behavioral Health Providers.
