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Behavioral Health Prior Authorization Hotline

At Harmony/WellCare Health Plans, Inc., we value everything you do to deliver quality care to our members – your patients – to make sure they have a positive health care experience.

That’s why we are pleased to announce the implementation of a 24 hour, seven days per week behavioral health triage team that will be available for providers to call for prior authorization requests of facility-based care.

Starting August 28, 2017, providers can contact Harmony/WellCare at 1-800-504-2766 to be connected to a licensed behavioral health clinician to complete the prior authorization process. This line will be used to respond to direct admission requests for acute inpatient psychiatric services, detoxification services in a behavioral unit, substance use rehabilitation requests, residential treatment requests for substance use conditions, and partial hospitalization programs for either psychiatric or substance use conditions.

Please reach out to our Utilization Management Team at the number above if you have any questions or concerns regarding this process.


Quality care is a team effort. Thank you for playing a starring role!

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Last Updated On: 8/23/2017