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Getting Started

You have or will receive a Welcome letter with your Provider ID or Network Identification number. The welcome letter includes the line(s) of business you are contracted with and effective dates.

Note: Keep your Provider ID handy. You will need it when registering for the secure Provider portal and for managing your business with 'Ohana Health Plans.

When partnering with us, you get:

  • Local market focus - We have dedicated staff to serve you in the communities you serve.
  • Prompt payments - Receive claims electronically and get quick payment of processed claims.
  • Quality improvement programs - The emphasis is on patient care.

Next Steps

Secure Provider Portal

The secure portal enables providers to check member eligibility, submit authorizations and claims, complete training, and more. Register for an account in just a few easy steps:
  1. Select: QUEST Integration, Community Care Services, or Medicare
  2. Enter Provider ID, Zip Code, and Tax ID.
  3. Complete a brief profile and accept HIPAA Terms and Conditions.
  4. Choose a username and select a security question.
  5. You will receive an email with a temporary password.
  6. Upon initial login, you will be prompted to reset your password.

Enjoy Faster Payments with Electronic Deposit

We encourage providers to enroll in PaySpan Health's EFT/ERA service to ensure faster payments.

Overview and Resources

We have assembled a set of resources to assist providers. View documents such as the Provider Manual, Quick Reference Guide and newsletters.

Clinical Guidelines

Clinical Coverage Guidelines: We have a great new search tool that allows providers to search evidence-based guidelines detailing the medical necessity of procedures or technologies.

Clinical Practice Guidelines: Best-practice recommendations based on available clinical outcome and scientific evidence.




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Last Updated On: 10/1/2020
On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at 1-866-262-5342. ×