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Phone Numbers

Nurse Advice Line

1-800-919-8807
24 hours a day, 7 days a week

Medicaid Members

Staywell
1-866-334-7927
(TTY 711)
Monday-Friday, 8 a.m. to 7 p.m.

Children's Medical Services Plan Members

CMS Health Plan
1-866-799-5321
(TTY 711)
Monday-Friday, 8 a.m. to 7 p.m.

Medicare Members

WellCare Medicare
Current Members: 1-833-444-9088
Prospective Members: 1-866-527-0056
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m
.

WellCare Medicare Duals Special Needs Plans
Current Members: 1-833-444-9089
Prospective Members: 1-866-527-0056
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m
.

Medicare Prescription Drug Plan (PDP) 

WellCare Classic, Extra, Value Script and Wellness Rx
Current Members: 1-888-550-5252
Prospective Members: 1-888-293-5151 
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m
.

Medicare Rx Saver, Medicare Rx Select
and Medicare Rx Value Plus
Current Members: 1-833-207-4241
Prospective Members: 1-888-293-5151 
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m

.

Medicaid Providers

Florida Staywell
1-866-334-7927    

Florida Staywell Kids
1-866-698-KIDS (1-866-698-5437)

Medicare Providers

1-855-538-0454

Medicare Dual Special Needs Plan (DSNP) Providers

833-857-5715

Medicare PDP Providers

1-888-550-5252

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Mailing Addresses

General Mailing Address

WellCare Health Plans
P.O. Box 31370
Tampa, FL 33631

Please direct any legal matters to Centene Plaza, 7700 Forsyth Boulevard, St. Louis, MO 63105.

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Global Headquarters

Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Get Directions
Y0070_WCM_64252E Last Updated On: 10/1/2020