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Phone Numbers

Nurse Advice Line

1-800-919-8807
24 hours a day, 7 days a week

Medicaid Members

Staywell
1-866-334-7927
(TTY 711)
Monday-Friday, 8 a.m. to 7 p.m.

Children's Health Insurance Plan Members

Staywell Kids
1-866-698-KIDS (1-866-698-5437)

(TTY 711)
Monday-Friday, 7 a.m. to 7 p.m.

Children's Medical Services Plan Members

CMS Health Plan
1-866-799-5321
(TTY 711)
Monday-Friday, 7 a.m. to 7 p.m.

Medicare Members

WellCare Medicare
Current Members: 1-833-444-9088
Prospective Members: 1-866-527-0056
(TTY 711)
Monday–Friday, 8 a.m. to 8 p.m.
Between October 1 and March 31, representatives are available Monday–Sunday, 8 a.m. to 8 p.m.

WellCare Medicare Duals Special Needs Plans
Current Members: 1-833-844-9089
Prospective Members: 1-866-527-0056
(TTY 711)
Monday–Friday, 8 a.m. to 8 p.m.
Between October 1 and March 31, representatives are available Monday–Sunday, 8 a.m. to 8 p.m.

Medicare Prescription Drug Plan (PDP) 

WellCare Classic, Extra, Value Script and Wellness Rx
Current Members: 1-888-550-5252
Prospective Members: 1-888-293-5151 
(TTY 711)
Monday-Friday, 8 a.m. to 8 p.m.
Between October 1 and March 31, representatives are available Monday–Sunday, 8 a.m. to 8 p.m.

Medicare Rx Saver, Medicare Rx Select
and Medicare Rx Value Plus
Current Members: 1-833-207-4241
Prospective Members: 1-888-293-5151 
(TTY 711)
Monday-Friday, 8 a.m. to 8 p.m.
Between October 1 and March 31, representatives are available Monday–Sunday, 8 a.m. to 8 p.m.


Medicaid Providers

Florida Staywell
1-866-334-7927    

Florida Staywell Kids
1-866-698-KIDS (1-866-698-5437)

Medicare Providers

1-855-538-0454

Prescription Drug Plan (PDP) Providers

1-888-550-5252

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Mailing Addresses    

WellCare Health Plans

P.O. Box 31370

Tampa, FL 33631-3370

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Company Headquarters

8725 HendersonĀ Road Tampa, FL 33634
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Last Updated On: 10/1/2017
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