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Low Back Pain Care Management Program (LBP Program)

The Low Back Pain Care Management Program (LBP Program) is a Wellcare-sponsored national Medicaid and Medicare telephonic (and field-based for high-acuity members) care management program for members with low back pain who have been prescribed and are over-using opioid medications and/or appear to be at risk of doing so. Low back pain is one of the most common reasons for prescribing opioids, but studies have not shown opioids to be particularly effective when treating low back pain over the long term. The LBP Program is adapted to meet regulatory requirements for respective markets serving Wellcare members.

Members identified as moderate or high stratification who meet the criteria are:

  • Enrolled in the LBP Program
  • Referred to Wellcare’s Care Management Department for additional monitoring, education and care management services.



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Last Updated On: 12/13/2020
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.