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Important Information About Contacting Your Medicare Plan
We’re committed to helping you protect your personal information. Some third parties use phone numbers that closely resemble official plan numbers, which can make it easy to reach the wrong party by mistake. Taking a moment to double-check the number helps ensure you’re speaking directly with your plan.
When contacting your Medicare plan, please keep the following tips in mind:
- Call only the phone numbers listed on this website or on your member ID card
- Take a moment to carefully dial the correct number, as phone numbers can look similar
- Trusting your instincts — if something doesn’t feel right, you can hang up and call us back using our official phone numbers
Member Services
Wellcare Prescription Drug Plans (PDP)
Current Members: 1-888-550-5252 (TTY 711)
From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m.
From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m.
Prospective Members: 1-844-480-0700 (TTY 711)
Sunday–Saturday, 8 a.m. to 8 p.m.
Pharmacy Services
Wellcare Prescription Drug Plans (PDP)
1-855-538-0453 (TTY 711)
Broker Services
Broker Support Call Center
1-866-822-1339 (TTY 711)
Monday–Friday, 8 a.m. to 8 p.m.
Broker Self-Service Portal
Brokers can submit a support ticket online in their Centene Workbench portal by accessing the Single Sign-On broker portal.
Mailing Addresses
General Mailing Address
Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631
Please address legal matters to the Plan at:
ATTN: Legal Department
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Please address lien and subrogation requests to the Plan at:
The Rawlings Company
Post Office Box 2000
La Grange, KY 40031