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Member Services
Current Members:
Wellcare Medicare Plans: 1-833-444-9088 (TTY 711)
Wellcare Prescription Drug Plans (PDP): 1-888-550-5252 (TTY 711)
Wellcare Fidelis Dual Align (HMO D-SNP) Plan: 1-866-892-8340 (TTY 711)
From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. Monday–Friday, 8 a.m. to 8 p.m.
From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m.
Prospective Members:
Wellcare Medicare Plans: 1-844-480-0680 (TTY 711)
Wellcare Prescription Drug Plans: 1-844-480-0700(TTY 711)
Sunday–Saturday, 8 a.m. to 8 p.m.
Fidelis Care Medicaid Members:
NJ FamilyCare: 1-888-453-2534 (TTY 711)
Managed Long-Term Support and Services (MLTSS): 1-855-642-6185 (TTY 711)
Monday–Friday, 8 a.m. to 6 p.m.
Nurse Advice Line:
1-800-581-9952 (TTY 711)
24 hours a day, 7 days a week
Provider Services
Wellcare Medicare Plans: 1-855-538-0454 (TTY 711)
Wellcare Fidelis Dual Align (HMO-DSNP) Plan: 1-877-706-9509 (TTY 711)
Wellcare Prescription Drug Plans: 1-855-538-0453 (TTY 711)
Fidelis Care Medicaid: 1-888-453-2534 (TTY 711)
Broker Services
Broker Support Call Center:
1-866-822-1339 (TTY 711)
Monday–Friday, 8 a.m. to 8 p.m.
Broker Self-Service Portal:
Brokers can submit a support ticket online in their Centene Workbench portal by accessing the Single Sign-On broker portal.
Mailing Addresses
General Mailing Address
Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631
Please address legal matters to the Plan at:
ATTN: Legal Department
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Please address lien and subrogation requests to the Plan at:
The Rawlings Company
Post Office Box 2000
La Grange, KY 40031