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Phone Numbers


Nurse Advice Line

     1-800-919-8807
     24 hours a day, 7 days a week

Behavioral Health Crisis Line 

     1-855-582-6265 
     
24 hours a day, 7 days a week


Medicaid Members

     New York Healthy Choice
     1-800-288-5441
     (TTY 711)
     Monday-Friday, 8 a.m. to 6 p.m.

     Adovcate Managed Long Term Care
     1-866-661-1232
     (TTY 711)
     Monday-Friday, 8 a.m. to 9 p.m.

Children's Health Insurance Plan Members

     New York Child Health Plus
     1-800-288-5441
     (TTY 711)

     Monday-Friday, 8 a.m. to 6 p.m.


Medicare Members

     WellCare Medicare - HMO Plans 
     Current Members: 1-800-278-5155
     Prospective Members: 1-866-527-0057
     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.

     WellCare Medicare - HMO-SNP and HMO-POS Plans
     Current Members: 1-866-482-3363
     Prospective Members: 1-866-527-0057
     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.

     WellCare Liberty (HMO-SNP)
     Current Members: 1-866-491-5746

     Prospective Members: 1-866-527-0057
     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.

     WellCare Medicare – WellCare Today's Options Premier 300 (PFFS) - Non Duals Plans
     Current Members: 1-866-422-5009      
     Prospective Members: 1-866-527-0056
     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.

     WellCare Medicare – WellCare Today's Options Premier 300 (PFFS) - Duals/SNP Plans
     Current members: 1-866-482-3363
     Prospective Members: 1-866-527-0056
     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.

     WellCare Medicare – WellCare Today's Options Advantage Plus 550B (PPO) - Non Duals Plans
     Current Members: 1-866-568-8921
     Prospective Members: 1-866-527-0056
     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.

     WellCare Medicare – WellCare Today's Options Advantage Plus 550B (PPO) - Duals/SNP Plans
     Current members: 1-866-482-3363
     Prospective Members: 1-866-527-0056
     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.

Prescription Drug Plan (PDP) Members  

     WellCare Classic, Extra and Value Script
     Current Members: 1-888-550-5252
     Prospective Members: 1-888-293-5151

     (TTY 711)
     Monday-Sunday, 8 a.m. to 8 p.m.


Medicaid Providers

     1-800-288-5441

Managed Long Term Care (MLTC) Providers 

     1-866-661-1232

Medicare Providers

     1-855-538-0454

Health Insurance Marketplace Providers

     1-855-582-6172

FIDA Providers

     1-855-595-2063

Prescription Drug Plan Providers

     1-855-550-5252

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Mailing Addresses

General Mailing Address

     WellCare Health Plans 
     P.O. Box 31370

     Tampa, FL 33631-3372

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Company Headquarters

8725 Henderson Road Tampa, FL 33634
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Last Updated On: 10/1/2017