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Provider Portal: New Enhancements

We are always looking for ways to improve the experience of our provider portal users. We are excited to reveal the newest enhancements to our provider portal that help streamline your work:  

  • Providers can now edit previously submitted authorizations. This includes the ability to return to and upload attachments, such as medical records.
  • Authorizations now have improved real-time status. You can quickly look up the status of an authorization without having to call us.
  • The portal now shows a more accurate depiction of the status of an authorization: Partially Approved.

Do you need help? Remember you can chat in real-time with one of our agents.

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Last Updated On: 12/3/2020
On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.