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'Ohana's Provider Portal – Now with Improved Live Chat

June 15, 2021

Dear Provider,

Get help when you need it with our live Chat support feature. Our Secure Provider Portal offers live Chat, the fastest and easiest way to reach us when you have questions. If you would like more information about live chat on the provider portal, please contact your provider representative.

Quickly access live Chat from these additional pages:

  • Provider home page
  • Care management home page (Authorizations)
  • Claims main page
  • Claims > Appeals/Disputes page

Download the attached helpful flyer for more information.

 

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Last Updated On: 6/15/2021
On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at at 1-866-262-5342.

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