'Ohana will be changing our Medicare Member ID cards for the 2020 plan year. The new layout will utilize a larger font, making it easier for our members to read.
To allow space for the enlarged font, we will remove information found on the current ID cards that can be easily obtained through our secure Provider self-service portal. This will also ensure that the most current Member information is used each time the member visits your facility for services.
- Font size will be increased
- Copays will be removed
When will the new ID cards go into effect?
Members will begin receiving the new ID cards in the mail beginning in November and throughout December of 2019. The new cards will become effective January 1, 2020.
How does this affect me?
Beginning January 1, 2020, 'Ohana Providers must logon to our secure self-service portal to confirm the member's copay and eligibility. Many of you already do this, as the portal contains the most reliable and up-to-date member information.
Not registered on our secure Provider portal yet?
You can also call Provider Services to confirm this information. But remember, the fastest and most efficient way to obtain/confirm this Member information is through our secure self-service portal. Registration is quick and easy, so it’s worth spending a few moments now to save time and effort in the future.