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PaySpan Security

The security of your data is paramount to PaySpan Health and Wellcare. PaySpan Health has developed a rigid infrastructure to ensure data integrity and security.

  • Data security - Ensuring the security of data is central to the design of the security network.
  • Physical security - Proximity card readers are used throughout production centers to control access based on job function. Cameras monitor and record all activity at all hours.
  • Account management - Support center staff track all jobs and ensure that all transactions are processed accurately and efficiently.
  • Quality Assurance procedures - The quality control function ensures that electronic transactions match standards approved by clients and that printed documents meet banking and postal standards.
  • HIPAA competence - PaySpan is committed to meeting the requirements set forth in the HIPAA Privacy and Security Standards for the secure transmission, use and management of protected health information.
  • Audits - PaySpan issues reports that may assist providers in evaluating the internal controls of PaySpan services.

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Last Updated On: 12/13/2020
On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. Learn more about this from Change Healthcare, or reach out to the contact center at at 1-866-262-5342.

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