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Phone Numbers

General Phone Numbers

1-800-960-2530 
(TTY 1-877-247-6272
Monday - Friday, 8 a.m. to 6 p.m.

Medicare Members 

WellCare Medicare
Current Members: 1-833-444-9088
Prospective Members: 1-866-527-0056
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m
.

WellCare Medicare Duals Special Needs Plans
Current Members: 1-833-444-9089
Prospective Members: 1-866-527-0056
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m
.

Medicare Prescription Drug Plan (PDP) Members  

WellCare Classic, Extra, Value Script and Wellness Rx
Current Members: 1-888-550-5252
Prospective Members: 1-888-293-5151 
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m
.

Medicare Rx Saver, Medicare Rx Select
and Medicare Rx Value Plus
Current Members: 1-833-207-4241
Prospective Members: 1-888-293-5151 
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m
.

Medicaid Members 

WellCare of North Carolina
Current Members: 1-866-799-5318
(TTY 711)
Monday–Friday, 8 a.m. to 5 p.m.


Medicare Providers

1-855-538-0454

Medicare PDP Providers

1-855-538-0453

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Mailing Addresses

General Mailing Address

WellCare Health Plans
P.O. Box 31370
Tampa, FL 33631

Please direct any legal matters to Centene Plaza, 7700 Forsyth Boulevard, St. Louis, MO 63105.

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Members:

For Member Services, contact the number on the back of your ID card
Member Service Line: 1-866-799-5318 (TTY 711)
Pharmacy Service Line: 1-866-799-5318
24-Hour Nurse Advice Line: 1-800-919-8807
24-Hour Behavioral Health Crisis Hotline: 1-833-207-4240

Prospective Members:

Medicare Advantage and Duals Members: 1-866-527-0056
Medicare Prescription Drug Plan Members: 1-888-293-5151
(TTY 711)
April 1 – Sept. 30 Hours: Monday – Friday 8 am – 8 pm EST
Oct 1 – March 31 Hours: Monday – Sunday 8 am – 8 pm EST
Medicaid: 1-866-799-5318 or Enrollment Broker 1-833-870-5500 and online at https://ncmedicaidplans.gov/  

Contracted Providers:

Medicare Advantage and Duals: 1-855-538-0454
Medicare Prescription Drug Plan: 1-855-538-0453
Medicaid: 1-866-799-5318

For any Provider related issues:

NCProviderRelations@WellCare.com
Phone: 1-984-867-8637 
Fax:  1-813-283-3045

Providers interested in contracting with Wellcare of North Carolina:

Email: ProsProvNC@WellCare.com 
Fax: 1-855-599-3814
Phone:  1-813-865-6503

Global Headquarters

Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Get Directions
Y0070_WCM_64252E Last Updated On: 10/1/2020