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Phone Numbers

General Phone Numbers

1-800-960-2530
(TTY 1-877-247-6272)
Monday - Friday, 8 a.m. to 6 p.m.

Medicare Members

Wellcare Medicare
Current Members: 1-833-444-9088
Prospective Members: 1-866-527-0056
(TTY 711)
October 1 - March 31: Monday–Sunday, 8 a.m. to 8 p.m.
April 1 - September 30: Monday–Friday, 8 a.m. to 8 p.m.

Wellcare Medicare Duals Special Needs Plans
Current Members: 1-833-444-9089
Prospective Members: 1-866-527-0056
(TTY 711)
October 1 - March 31: Monday–Sunday, 8 a.m. to 8 p.m.
April 1 - September 30: Monday–Friday, 8 a.m. to 8 p.m.

Medicare Prescription Drug Plan (PDP)

Wellcare Classic, Value Script and Medicare Rx Value Plus
Current Members: 1-888-550-5252
Prospective Members: 1-888-293-5151
(TTY 711)
October 1 - March 31: Monday - Sunday, 8 a.m. to 8 p.m.
April 1 - September 30: Monday - Friday, 8 a.m. to 8 p.m. 

Chat with a Member Services Agent.

Medicaid Members

WellCare of North Carolina
Current Members: 1-866-799-5318
(TTY 711)
Monday–Saturday, 7 a.m. to 6 p.m.

Medicare Providers
1-855-538-0454

Medicare PDP Providers
1-855-538-0453

Mailing Addresses

General Mailing Address
Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631

Please address legal matters to the Plan at:
ATTN: Legal Department
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105

Please address lien and subrogation requests to the Plan at:
The Rawlings Company
Post Office Box 2000
La Grange, KY 40031

Members:
For Member Services, contact the number on the back of your ID card.
Member Service Line: 1-866-799-5318 (TTY 711)
Pharmacy Service Line: 1-866-799-5318
24-Hour Nurse Advice Line: 1-800-919-8807
24-Hour Behavioral Health Crisis Hotline: 1-833-207-4240

Prospective Members:
Medicare Advantage and Duals Members: 1-866-527-0056
Medicare Prescription Drug Plan Members: 1-888-293-5151
(TTY 711)
April 1 – September 30 Hours: Monday – Friday 8 am – 8 pm EST
October 1 – March 31 Hours: Monday – Sunday 8 am – 8 pm EST
Medicaid: 1-866-799-5318 or Enrollment Broker 1-833-870-5500 and online at NC Medicaid Division of Health Benefits

Contracted Providers:
Medicare Advantage and Duals: 1-855-538-0454
Medicare Prescription Drug Plan: 1-855-538-0453
Medicaid: 1-866-799-5318

For any Provider related issues:
NCProviderRelations@Wellcare.com
Phone: 1-984-867-8637
Fax: 1-813-283-3045

Providers interested in contracting with Wellcare of North Carolina:
Email: ProsProvNC@Wellcare.com
Fax: 1-855-599-3814
Phone: 1-813-865-6503

Global Headquarters

Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Get Directions
Y0070_WCM_64252E Last Updated On: 10/1/2020
Medicare Members: Your materials are on the way! We realize you may be waiting to receive some plan materials and we apologize for any delays. Did you know you can go online to our member portal to view Member materials, review your benefits, request or download an ID card, or choose a physician (when applicable)? Log in or register today!
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