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Phone Numbers
General Phone Numbers
1-800-960-2530
(TTY 1-877-247-6272)
Monday - Friday, 8 a.m. to 6 p.m.
Medicare Members
WellCare Medicare
Current Members: 1-833-444-9088
Prospective Members: 1-866-527-0056
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.
WellCare Medicare Duals Special Needs Plans
Current Members: 1-833-444-9089
Prospective Members: 1-866-527-0056
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.
Medicare Prescription Drug Plan (PDP) Members
WellCare Classic, Extra, Value Script and Wellness Rx
Current Members: 1-888-550-5252
Prospective Members: 1-888-293-5151
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.
Medicare Rx Saver, Medicare Rx Select
and Medicare Rx Value Plus
Current Members: 1-833-207-4241
Prospective Members: 1-888-293-5151
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.
Medicaid Members
WellCare of North Carolina
Current Members: 1-866-799-5318
(TTY 711)
Monday–Friday, 8 a.m. to 5 p.m.
Medicare Providers
1-855-538-0454
Medicare PDP Providers
1-855-538-0453
Mailing Addresses
General Mailing Address
WellCare Health PlansP.O. Box 31370
Tampa, FL 33631
Please direct any legal matters to Centene Plaza, 7700 Forsyth Boulevard, St. Louis, MO 63105.
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Members:
For Member Services, contact the number on the back of your ID card
Member Service Line: 1-866-799-5318 (TTY 711)
Pharmacy Service Line: 1-866-799-5318
24-Hour Nurse Advice Line: 1-800-919-8807
24-Hour Behavioral Health Crisis Hotline: 1-833-207-4240
Prospective Members:
Medicare Advantage and Duals Members: 1-866-527-0056
Medicare Prescription Drug Plan Members: 1-888-293-5151
(TTY 711)
April 1 – Sept. 30 Hours: Monday – Friday 8 am – 8 pm EST
Oct 1 – March 31 Hours: Monday – Sunday 8 am – 8 pm EST
Medicaid: 1-866-799-5318 or Enrollment Broker 1-833-870-5500 and online at https://ncmedicaidplans.gov/
Contracted Providers:
Medicare Advantage and Duals: 1-855-538-0454
Medicare Prescription Drug Plan: 1-855-538-0453
Medicaid: 1-866-799-5318
For any Provider related issues:
NCProviderRelations@WellCare.com
Phone: 1-984-867-8637
Fax: 1-813-283-3045
Providers interested in contracting with Wellcare of North Carolina:
Email: ProsProvNC@WellCare.com
Fax: 1-855-599-3814
Phone: 1-813-865-6503