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Behavioral Health

‘Ohana Health Plan provides behavioral health benefits to members enrolled in our Medicaid plans. We are committed to quality service and partnership with providers to ensure members get the most of their benefits.

Crisis Intervention

In the event of a crisis, please direct members to the Department of Health access line at 1-800-753-6879.

Care Management

The plan offers additional behavioral health care management services for qualifying adults with a diagnosis of serious persistent mental illness.

Authorizations

Behavioral health services requiring prior authorization include:

  • Acute inpatient
  • Partial hospitalization program
  • Intensive outpatient program 
  • ECT treatment
  • Psychological testing 

Behavioral health services that do NOT require prior authorization: 

  • Psychiatric or psychological evaluations
  • Physician services including medication management
  • Outpatient counseling and therapy
  • Methadone treatment services

Resources


Contains key phone numbers and information on claims, appeals and more.

Other Helpful Information

'Ohana Community Care Services

‘Ohana also offers the Community Care Services (CCS) Behavioral Health program for Quest Expanded Access (QExA) Medicaid members.

Provider Portal

Our secure Provider Portal grants access to additional information, such as member eligibility, authorization requests, claim status, inquiries and more. If you haven’t registered on our site, please join today.

  • Community Care Services

    'Ohana Community Care Services

    ‘Ohana also offers the Community Care Services (CCS) Behavioral Health program for Quest Expanded Access (QExA) Medicaid members.
  • Provider Portal

    Provider Portal

    Our secure Provider Portal grants access to additional information, such as member eligibility, authorization requests, claim status, inquiries and more. If you haven’t registered on our site, please join today.

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Last Updated On: 7/19/2017