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Phone Numbers

24-Hour Nurse Advice Line

1-800-919-8807
(TTY 711)
24 hours a day, 7 days a week

Medicaid Members

QUEST Integration
1-888-846-4262
(TTY 711)
Monday-Friday, 7:45 a.m. to 4:30 p.m. HST

Community Care Services (CCS)
1-866-401-7540
(TTY 711)
24 hours, 7 days a week

Medicare Members

`Ohana Health Plan - Non-Duals
Current Members: 1-888-505-1201
Prospective Members: 1-800-265-7171
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.

`Ohana Health Plan ~ Duals

Current Members: 1-877-457-7621
Prospective Members: 1-800-265-7171
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.

Medicare Prescription Drug Plan (PDP)

WellCare Classic, Extra, Value Script and Wellness Rx
Current Members: 1-888-550-5252
Prospective Members: 1-888-293-5151
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.

Medicare Rx Saver, Medicare Rx Select
and Medicare Rx Value Plus
Current Members: 1-833-207-4241
Prospective Members: 1-888-293-5151
(TTY 711)
10/01 - 03/31: Monday–Sunday, 8 a.m. to 8 p.m.
04/01 - 09/30: Monday–Friday, 8 a.m. to 8 p.m.

Medicaid Providers

1-888-846-4262
(TTY 711)

CCS Providers

1-866-401-7540
(TTY 711)
24 hours, 7 days a week

Medicare Providers

1-888-505-1201
(TTY 711)

Medicare PDP Providers

1-855-538-0453

(TTY 711)

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Mailing Addresses

QUEST Integration
949 Kamokila Boulevard
3rd Floor, Suite 350
Kapolei, HI 96707

Community Care Services (CCS)
949 Kamokila Boulevard
3rd Floor, Suite 350
Kapolei, HI 96707