Providers may request a redetermination by submitting an appeal with supporting documentation. You may file an appeal of a drug coverage decision any of the following ways:
- Online: Request Appeal for Drug Coverage using our online form.
- Fax: Complete an appeal of coverage determination request
and fax it to 1-866-388-1766.
- Mail: Complete an appeal of coverage determination request
WellCare, Pharmacy Appeals Department
P.O. Box 31383
Tampa, FL 33631-3383
- Call: Refer to your Medicare Quick Reference Guide for the appropriate phone number.
Basis for Requests
Providers may request coverage or exception for the following:
- Drugs not listed in the Formulary
- Duplication of therapy
- Prescriptions that exceed the FDA daily or monthly quantity limit
- Most self-injectable and infusion medications
- Drugs that have an age edit
- Drugs listed on the PDL but still requiring Prior Authorization (PA)
- Brand name drugs when a generic exists
- Drugs that have a step edit (ST) and the first-line therapy is inappropriate
