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Pharmacy

WellCare is accepted at over 68,000 network pharmacies nationwide. Our network includes major chains, independent retail pharmacies, mail-service, long-term care, home infusion and Indian Health Service/Tribal/Urban Indian Health Program (I/T/U) pharmacies.

As a member, you may have your prescriptions filled by any network pharmacy. However, the amount you pay may be lower if you fill your prescription through CVS/Caremark medication home delivery pharmacy which offers preferred cost sharing instead of a network retail pharmacy that offers standard cost-sharing. Some pharmacies offer both retail and mail-services. If you fill your prescription with a retail pharmacy that also offers mail-service, your cost-sharing may be different.

You have the choice to sign up for automated medication home delivery. You can get prescription drugs shipped to your home through our network mail service delivery program. You should expect to receive your prescription drugs within 7–10 business days from the time that the mail service pharmacy receives the order. If you do not receive your prescription drugs within this time, please contact us at 1-866-892-9006 (TTY 1-866-507-6135), 24 hours a day, seven days a week, or visit www.wellcare.com/medicare/mail_order_pharmacy_coverage.

When you fill your prescription at a participating pharmacy, you will simply need to present your WellCare ID card.  You will be responsible for any necessary out of pocket expense according to your Part D benefit. 

WellCare has contracts with pharmacies that equal or exceed the Centers for Medicare and Medicaid Services (CMS) requirements for pharmacy access in your area. Beneficiaries must use network pharmacies to access their prescription drug benefit. Benefits, formulary, pharmacy network, premium and/copayments/coinsurance may change on January 1 of each year.

If an in-network pharmacy is not available, you may need to use an out-of-network pharmacy to fill your prescriptions. An out-of-network pharmacy is a retail, long-term care, home infusion, or ITU pharmacy that is not in your plan’s network.

As a rule, prescription drugs filled at out-of-network pharmacies are only covered by your plan if you are unable to use a network pharmacy for any of these reasons:

  • The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
  • There are no participating network pharmacies when you travel outside of your service area
  • The covered drug is prescribed for a medical emergency or urgent care and you are unable to fill your prescription immediately at a network pharmacy because there are no 24-hour network pharmacies within a reasonable driving distance
  • The covered drug is out of stock at any network pharmacy in your area
  • The covered drug (incl. high-cost and/or special drugs) cannot be obtained through CVS Caremark Mail Service Pharmacy or Exactus Specialty pharmacy due to the medication being out-of-stock or any other reasons
  • You are administered a vaccine covered by your plan in a physician’s office

Please note that even if we pay for covered prescription drugs filled at an out-of-network pharmacy, you may still pay more than you would have paid if you had filled your prescriptions at an in-network pharmacy.

To receive reimbursement for our portion of your cost, you will have to submit a Direct Member Reimbursement Form This PDF document will open in a new window.. Mail the completed Direct Member Reimbursement  form along with a prescription label or pharmacy printout and a cash register receipt for your covered prescription drug to:

WellCare Reimbursement Department
PO Box 31577
Tampa, FL 33631-3577

We will review the Direct Member Reimbursement Request form and make an initial out-of-network coverage determination. Your request will be processed according to your benefit coverage and you will be notified of the outcome. If our Direct Member Reimbursement policy requirements are met, you will be reimbursed at the “any willing provider in-network contracted rate” instead of the cash price minus any applicable co-pays. That means that you will pay the copay/co-insurance you would be responsible for under your plan plus the difference between the cash price and the plan allowance if the cash price is higher than the contracted rate.

If you are a Low-Income Subsidy (LIS) beneficiary, the out-of-network differential will be paid by CMS (i.e. you will only pay the applicable LIS copay).

For additional information please contact us.

Learn more about coverage determinations and exceptions on the Centers for Medicare & Medicaid Services website.

Pharmacy Forms

Members can complete this form to order prescriptions from CVS Caremark Mail Service Pharmacy.

Complete this form to ask us to review coverage for injectable/infusion drugs.

This document outlines your rights with regards to your Medicare drug plan.

Use this printable form to ask us for a decision about a prescription drug and your specific plan coverage. Providers and members should fax form to 1-866-388-1767.

Complete this printable form to ask for an appeal after being denied a request for coverage or payment for a prescription drug. This is the same form as above but cannot be submitted electronically.

Pharmacy Information

Filling Your Prescription

When you fill your prescription at a participating pharmacy, you will simply need to present your WellCare ID card. You will be responsible for any necessary out of pocket expense according to your Part D benefit. 

Learn how to fill your prescriptions through WellCare's Preferred Mail-Service Pharmacy.

Did you fill a prescription at a pharmacy outside our network? Learn more about our out-of-network coverage.

Refer to the Evidence of Coverage for information on your share of the prescription cost.

Learn More

Learn more about coverage determinations and exceptions on the Centers for Medicare & Medicaid Services website.

Mail Order Pharmacy

CVS Caremark Mail Service Pharmacy is WellCare's preferred mail-service pharmacy. You will be able to receive up to a three-month supply of your medication right to your door.

Exactus Specialty Pharmacy

Why should I use Exactus Specialty Services?

WellCare's preferred specialty pharmacy services are available at no additional cost to members who are taking medication to treat long-term, life-threatening or rare conditions. Our platform of services includes helping members to manage side effects and symptoms, order refills, learn how to better administer medications and more.

 


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Y0700_WCM_21424E Last Updated On: 10/1/2018