WellCare of North Carolina will begin to release medical payments to providers beginning 7/6/2021. We process check runs daily, with the exception of Sundays, National Holidays, and the last day of the month.
Want to receive your payments faster to improve cash flow? You now have access to a secure, quick way to electronically settle claims. WellCare offers participating providers EFT and ERA services at no charge through PaySpan Health. Register now at https://www.payspanhealth.com or contact PaySpan at providersupport@payspanhealth.com,
or 877-331-7154. Payments mailed to providers are subject to USPS mailing timeframes. Providers are encouraged to sign up to receive EFT payments to avoid any payment delays.
We want to ensure that claims are handled as efficiently as possible. Providers can help facilitate timely claim payment by having an understanding of our processes and requirements.
Reimbursement Policies
From time to time, WellCare Health Plans reviews its reimbursement policies to maintain close alignment with industry standards and coding updates released by health care industry sources like the Centers for Medicare and Medicaid Services (CMS), and nationally recognized health and medical societies.
