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Frequently Asked Questions

Have Questions About Your Health Plan?

WellCare wants to make it easy for you to find answers. Below are some answers to common questions

Q: How do I know if I am eligible?

A: Federal laws can change Medicaid eligibility. Currently, NJ FamilyCare financial eligibility for individuals is based on income and household size. Find out if you are eligible now

Q: How do I reach the Customer Service Department?

A: WellCare has a dedicated Customer Service Department available to you weekdays, from 8 a.m. to 6 p.m. Eastern. 

You may call us toll-free at 1-888-453-2534 (TTY 711).

For More Frequently Asked Questions, Visit Our Help Center.

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Last Updated On: 4/20/2021
Medicare Members: Protect yourself against Medicare fraud and Identify theft! The U.S. Department of Health and Human Services Office of Inspector General is alerting the public about a fraud scheme involving genetic testing. Learn how to protect yourself.