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Behavioral Health

The WellCare Behavioral Health team is committed to quality service and partnership with our providers to improve our members' health and well-being.

Crisis Intervention

In the event of a crisis, members should contact our Behavioral Health Crisis Hotline: 1-855-661-6973.

Authorizations

WellCare uses Interqual™ criteria, a well-known and nationally accepted guideline for assessing level of care criteria. Obtaining appropriate authorizations are essential in providing needed care.

Authorizations

This tool only identifies the requirements related to Prior Authorization of services. Please consult your provider contract and member benefit package for additional information. Authorization of services does not guarantee payment. National Correct Coding Standards must be followed.

Helpful Documents


Behavioral Health (Non-CMHC) Frequently Asked Questions

Contains key phone numbers and information on claims, appeals and more.

This training course provides a high-level overview of WellCare's Behavioral Health program.

Behavioral Forms

Helpful Information

Clinical Practice Guidelines

Clinical Practice Guidelines (CPGs) are best-practice recommendations based on available clinical outcome and scientific evidence.

Case and Disease Management

We provide ongoing treatment for behavioral health concerns that are critical in improving member’s health and well-being. WellCare offers Case and Disease Management programs developed to address depression and substance abuse, as well as other behavioral health conditions.
  • Clinical Practice Guidelines

    Clinical Practice Guidelines

    Clinical Practice Guidelines (CPGs) are best-practice recommendations based on available clinical outcome and scientific evidence.

  • Case and Disease Management

    Case and Disease Management

    We provide ongoing treatment for behavioral health concerns that are critical in improving member’s health and well-being. WellCare offers Case and Disease Management programs developed to address depression and substance abuse, as well as other behavioral health conditions.
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Last Updated On: 5/17/2018