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Behavioral Health

Caring for Your Mental Health is an Important Part of Staying Healthy.

Search for a provider right here on our website if you are suffering from various symptoms, such as:

  • Always feeling sad
  • Problems with drugs or alcohol
  • Feeling hopeless and/or helpless
  • Feelings of guilt and/or worthlessness
  • Difficulty sleeping
  • Poor appetite
  • Weight loss
  • Loss of interest
  • Difficulty concentrating
  • Irritability

Need Support? Help Is Now Just a Click Away!

We've made it easier for you to get emotional health care when you need it. You can go to our online programs anytime and anywhere. And you progress at your own pace!

To get emotional health support, you can access these programs:

  • RESTORE - for sleep problems - 6 sessions to complete
  • SHADE - for alcohol or substance use - 10 sessions to complete
  • FEARFIGHTER - for anxiety, panic and phobia - 9 sessions to complete
  • MOODCALMER - for mild to moderate depression - 4 sessions to complete

To enroll, go to https://wellcare.cobaltcbt.com/. Click on "Create Account Now".

24-Hour Behavioral Health Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-855-661-6973. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

Limitations and Exclusions

We do not pay for care that is not needed.

What to do in a Behavioral Health emergency

  • Is it a true emergency? Are you a danger to yourself (or others)? If so, call 911 or go to the ER (do this even if you are not in our service area).
  • Call the number on your ID card if you are outside our service area.
  • Call your doctor as soon as you can (once you are stable, you will be taken to an in-network facility).
  • You can also call the crisis hotline on your ID card.

Behavioral Health Documents

This list includes behavioral health preferred drugs and dosage recommendations.

Your Member Handbook explains your plan coverage in detail. It includes important information about your benefits, your rights, and key contact addresses and phone numbers.

Helpful WellCare of Kentucky Information

Act Now to Keep Your WellCare Benefits

Have You Moved?

Be sure to update your address with the state so you keep your WellCare health benefits.

You or your authorized representative can report a change. There are four easy options:

Update your information and keep valuable benefits like:

  • Free over-the-counter (OTC) items
  • No co-pays for doctors’ visits
  • Outpatient hospital services and more!

Questions?

We’re here for you! Call us at 1-877-389-9457 (TTY 1-877-247-6272).

24-Hour Behavioral Health Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-855-661-6973. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

Nurse Advice Line

You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.

Find A Provider

Our Find a Provider tool gives you information on participating providers in your area.

Advance Directives

An advance directive is a legal document telling providers what type of care you want, or don't want, if you are unable to tell them yourself. You can get an advance directive form from a lawyer, local legal aid office, your provider or Customer Service at 1-877-389-9457 (TTY 711).

Free Flu Shots for WellCare of Kentucky Members

Did you know that the Centers for Disease Control and Prevention (CDC) recommends that everyone 6 months and older receive a flu shot? WellCare of Kentucky offers flu shots to its members at no charge. Flu shots are available at your provider's office and participating pharmacies and clinics. Some participating pharmacies include:
  • CVS Caremark
  • Walgreens
  • Rite Aid
  • Kroger
  • Medicine Shoppe
  • Target

Getting the flu shot is just the first step toward protecting yourself from the flu. We encourage you to visit Flu.gov and WebMD.com to become better informed on staying healthy.

Please call Customer Service if you need help finding a participating provider. The number can be found on the back of your ID card.

Helpful Links

Click these link to access other helpful resources: 
  • The CDC (Centers for Disease Control)
  • Healthwise (Health topics information site)

Crisis Intervention

In the event of a crisis, members should contact our Behavioral Health Crisis Hotline: 1-855-661-6973

Need Information?

All plans call 1-877-389-9457 (TTY 711)

  • Act Now to Keep Your Benefits

    Act Now to Keep Your WellCare Benefits

    Have You Moved?

    Be sure to update your address with the state so you keep your WellCare health benefits.

    You or your authorized representative can report a change. There are four easy options:

    Update your information and keep valuable benefits like:

    • Free over-the-counter (OTC) items
    • No co-pays for doctors’ visits
    • Outpatient hospital services and more!

    Questions?

    We’re here for you! Call us at 1-877-389-9457 (TTY 1-877-247-6272).
  • 24-Hour Behavioral Health Crisis Line

    24-Hour Behavioral Health Crisis Line

    Our 24-Hour Behavioral Health Crisis Line is 1-855-661-6973. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

  • Free 24-Hour Nurse Advice Hotline

    Nurse Advice Line

    You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.
  • Find A Provider

    Find A Provider

    Our Find a Provider tool gives you information on participating providers in your area.
  • Advance Directives

    Advance Directives

    An advance directive is a legal document telling providers what type of care you want, or don't want, if you are unable to tell them yourself. You can get an advance directive form from a lawyer, local legal aid office, your provider or Customer Service at 1-877-389-9457 (TTY 711).

  • Free Flu Shots

    Free Flu Shots for WellCare of Kentucky Members

    Did you know that the Centers for Disease Control and Prevention (CDC) recommends that everyone 6 months and older receive a flu shot? WellCare of Kentucky offers flu shots to its members at no charge. Flu shots are available at your provider's office and participating pharmacies and clinics. Some participating pharmacies include:
    • CVS Caremark
    • Walgreens
    • Rite Aid
    • Kroger
    • Medicine Shoppe
    • Target

    Getting the flu shot is just the first step toward protecting yourself from the flu. We encourage you to visit Flu.gov and WebMD.com to become better informed on staying healthy.

    Please call Customer Service if you need help finding a participating provider. The number can be found on the back of your ID card.

  • Helpful Links

    Helpful Links

    Click these link to access other helpful resources: 
    • The CDC (Centers for Disease Control)
    • Healthwise (Health topics information site)
  • Crisis Intervention

    Crisis Intervention

    In the event of a crisis, members should contact our Behavioral Health Crisis Hotline: 1-855-661-6973

  • Member Services

    Need Information?

    All plans call 1-877-389-9457 (TTY 711)

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Need help? We're here for you.

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Last Updated On: 3/17/2017