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NICU Level of Care

As previously communicated, ‘Ohana has recently partnered with ProgenyHealth (Progeny), a company that specializes in Neonatal Care Coordination Services.

Specifically, ‘Ohana has delegated Progeny to perform utilization management activities for infants admitted to the Neonatal Intensive Care Unit (NICU). When working with your staff, Progeny will authorize the medically necessary level of NICU care. The level of care authorized by Progeny during the members NICU stay will be checked when providers submit claims to ‘Ohana for reimbursement. If the authorization does not exactly match the claim, the claim will be processed at the authorized level of care.

Your process for notifying ‘Ohana of infants admitted to a NICU or special care nursery will remain the same. ‘Ohana will notify Progeny of admissions and their Neonatal Nurse Care Managers will work in close collaboration with the ‘Ohana team and your designated onsite staff to provide ongoing telephonic care coordination and utilization management services throughout the member’s NICU stay.

If you have questions regarding ‘Ohana’s relationship with ProgenyHealth or subsequent claims billing, please call your Provider Relations Representative. Thank you for your partnership in caring for ‘Ohana members.


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Last Updated On: 5/15/2018