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We Want to Make Things Simple.

We know that choosing a health plan is an important decision for you. We also know you have received a lot of information about your new plan.


You’ll find everything you need to get started right here.

But remember, our Member Services representatives are just a phone call away. They are dedicated to helping you get access to the right care. Don’t hesitate to pick up the phone. Give us a call if you have questions about your plan. You can call us toll-free at 1-866-334-7927 (TTY 711).

Here are some tips to help you use your new plan:


Check Your ID Card
Your member ID card has information you’ll need, including:

  • Your member ID number
  • Your primary care provider (PCP’s) name and contact information
  • Member Services phone number

Be sure to carry this card with you at all times. You will need to show it to get covered services.


Get to Know Your PCP
Your PCP is your partner in health. You should see your PCP during your first 90 days as a member. It’s a good thing to do for your health.

Register for a Secure Online Account
This is at no cost to you! Sign up. Once you’re signed up, you can use the
member section of this website to do things like:

  • Change your PCP
  • Order a replacement member ID card
  • Set-up your communication preferences

Get the StayWell App
Our free app lets you access information about your benefits and more while you’re on the go! It’s available for download in the Apple and Android stores.


Check the Preferred Drug List
Check this list to find out which medicines are covered by your plan. Talk to your PCP if you take any medications that are not covered.


Get Preventive Screenings and Annual Wellness Check-ups
Annual wellness visits and screenings can help you avoid illness. Both are available at no cost to you. Be sure to schedule these visits with your PCP.

Stay in the Network
Use providers in your plan's network when possible. Staying in the network can save money. Check our Find a Provider tool for doctors in your area.

Get Familiar with Your Benefits
We offer many benefits. We hope to make your life easier and healthier. Get familiar with them so you can get the most from your plan.


Take Advantage of the Extras
Go beyond the basics with additional benefits like:

  • Our OTC (over-the-counter) benefit gets you up to $25 worth of products mailed right to your home each month

Use the 24-Hour Nurse Advice Line
Have health questions? Nurses are available 24 hours a day. They’re happy to help you. They will offer general health questions, treatment advice and more. Call anytime at 1-800-919-8807 (TTY 711).

Get Help for Serious Health Issues
Need help with chronic conditions such as asthma or diabetes? Call us at 1-866-334-7927 (TTY 711). A member of our Care Management team can help you get the care you need.

Community Connections
Get connected with local, community-based services. They can help you with things such as food transportation, child care and more - all at no cost to you. Call toll-free at 1-866-755-2192 (TTY 711).


Let Us Know If Your Information Changes
It’s important that we have your correct contact information. Let us know if:

  • Your address and/or phone number need to be updated
  • Your personal information changes
  • We look forward to serving you!

To enroll with Staywell, you must be eligible for Florida Medicaid. You can call Medicaid Choice Counseling toll-free at 1-877-711-3662 (TTY 1-866-467-4970), Monday–Thursday, 8 a.m.–8 p.m., and Friday, 8 a.m.–7 p.m. You can also visit the SMMC website at
A Medicaid Choice Counselor will help you select a plan.

Staywell Health Plan is a Managed Care Plan with a Florida Medicaid contract. The benefit information provided is a brief summary, not a complete description of benefits. For more information, contact the Managed Care Plan. Limitations, copayments and/or restrictions may apply. Benefits, formulary, pharmacy network, premium and/or copayments/coinsurance may change.

MMA/LTC: Staywell Health Plans serves all areas in Florida except Broward County.
SMI: Staywell Health Plans services all counties in Florida

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Last Updated On: 4/29/2021
WellCare will be performing maintenance on Saturday, May 21 (from 6 PM EDT to 8 AM EDT the next day). You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.