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Frequently Asked Questions

Here Are Some of the Questions We Get From Our Members:

Q: How do I contact Member Services?

A: We are here for you weekdays 8 a.m. to 7 p.m. If you are a WellCare member in Florida, call 1-866-334-7927 (TTY 1-877-247-6272).

Q: How do I find out if I can receive Medicaid?

A: Call the Florida Department of Children and Families for help at 1-866-762-2237 (TTY 1-800-955-8771). The covered groups are:

  • Children and families
  • People in the Supplemental Security Income (SSI) Program
  • Aged, blind or disabled
  • Child welfare

For More Frequently Asked Questions, Visit Our Help Center.

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Last Updated On: 2/9/2016
There are no words to express our sadness regarding the recent tragedy in South Florida. Please know that our crisis counselors are available, 24/7. If you ever need to talk, you can reach our Behavioral Health Crisis Line at 1-855-606-3622. ×