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Frequently Asked Questions

Here Are Some of the Questions We Get From Our Members:

Q: How do I contact Member Services?

A: We are here for you weekdays 8 a.m. to 7 p.m. If you are a WellCare member in Florida, call 1-866-334-7927 (TTY 1-877-247-6272).

Q: How do I find out if I can receive Medicaid?

A: Call the Florida Department of Children and Families for help at 1-866-762-2237 (TTY 1-800-955-8771). The covered groups are:

  • Children and families
  • People in the Supplemental Security Income (SSI) Program
  • Aged, blind or disabled
  • Child welfare

For More Frequently Asked Questions, Visit Our Help Center.

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Last Updated On: 4/29/2021
WellCare will be performing maintenance on Saturday, May 21 (from 6 PM EDT to 8 AM EDT the next day). You might not be able to access systems or fax during this time. We are sorry for any issues this may cause. Thank you for your patience. If you need assistance, contact us.
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