Code of Conduct
WellCare is firmly committed to creating and maintaining a culture that promotes and supports ethical business conduct. Our Ethics and Integrity demonstrates our unwavering commitment to conducting all aspects of our business with the highest level of integrity.
Fraud, Waste and Abuse
Preventing and correcting fraud, waste and abuse (FWA) in health care is essential to our success in the work we do. Fraud, waste and abuse can occur in many ways. Examples include:
- Altering an invoice or receipt to secure payment
- Billing for a more expensive service than provided
- Submitting a claim for medications or services not provided
- Falsifying a patient's diagnosis to justify an unnecessary medical procedure
- Misrepresenting a procedure to secure payment for a non-covered procedure
- Billing multiple times for the same service
- Using another's ID or insurance card without authorization
If you detect or suspect FWA, please report it immediately to our toll-free Fraud, Waste and Abuse ("Fraud") Hotline at 1-866-685-8664 (TTY 711).
Your report is confidential, and WellCare prohibits retaliation against anyone for reporting in good faith a possible violation of the Code, law, rule or regulation.
Our Compliance Department investigates reports and works with other departments in the company to ensure that all appropriate steps are taken to stop fraud, waste and abuse.