Effective on June 1, 2019, CARE1st will integrate into WellCare Health Plans, Inc. systems and platforms. You can review all communications and required changes related to the integration here.

Authorizations

There are several updates related to the authorization process. Please review our quick reference guide available to you as of 6/1/2019. This guide details our authorization strategy and high level requirements. We also recommend that you use the Authorization Lookup Tool to identify which services requires authorizations.

Quick Reference Guide

The Quick Reference Guide (available on 6/1/2019) is a document that lists important mailing addresses, phone fax numbers, authorization requirements and additional information that will help guide you through the migration.

Authorization Lookup Tool

Beginning June 1, 2019, providers can navigate to the Providers section in the Main Menu at the top of every page to find the Authorization Lookup Tool.

Secure Provider Portal

Our all-new provider portal is here. You have access to a portal that streamlines your work, keeps you up-to-date more than ever before and provides critical information. We have a variety of video training available so you can learn about all the features available.

View Highlights of the New Portal:

• Navigating the Home Page
• Navigating My Patients
• Viewing and Submitting Claims
• Search and Appeal Medical Authorizations
• Submitting Medical Authorizations
• Submitting and Searching Referrals
• Viewing and Submitting Care Gaps
• Navigating the Member Profile
• Submitting the Visit Checklist
• Affiliating to an Account
• Navigating My Preferences
• Navigating Help and Resources
• Available Training