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Behavioral Health

Feeling Hopeless? Sad? Helpless? 

Caring for your mental or behavioral health is an important part of staying healthy.

If you have any of these symptoms, call us toll-free at 1-888-588-9842. We will give you the names and phone numbers of providers who can help. Or you can use our Find a Provider tool.

If you have any of these symptoms, you should see a doctor:

  • Always feeling sad
  • Drug or alcohol problems
  • Feeling hopeless and/or helpless
  • Feelings of guilt and/or worthlessness
  • Difficulty sleeping
  • No appetite
  • Weight loss or gain
  • Loss of interest in the things you like
  • Problems paying attention
  • Being upset
  • Your head, stomach or back hurts, and your doctor has not found a cause

For a full list of substance abuse providers, please visit the Department of Alcohol and Other Drug Abuse Services (DAODAS). You will be able to view providers by city, county or by name.

Need Support? Help Is Now Just a Click Away!

We've made it easier for you to get emotional health care when you need it. You can go to our online programs anytime and anywhere. And you progress at your own pace!

To get emotional health support, you can access these programs:

SmartScreener – Answer questions about topics you may not think about, like sleep and pain. Depending on your answers, one or more of the following programs may be recommended:

  • ComfortAble® – for chronic pain – 7 sessions to complete
  • FearFighter® – for anxiety, panic and phobia – 9 sessions to complete
  • MoodCalmer – for mild to moderate depression – 4 sessions to complete
  • OCFighter – for obsessive-compulsive disorder – 9 sessions to complete
  • RESTORE® – for sleep problems – 6 sessions to complete
  • SHADE – for alcohol or substance use - 10 sessions to complete

To enroll, go to ontobetterhealth.com/wellcare. Click on "Sign up".

24-Hour Behavioral Health Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-855-591-7134. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

Is This an Emergency?

In a behavioral health emergency, you should:

  • Call 911 or go immediately to the nearest hospital emergency room

You do not need permission to seek care during an emergency. You may call your PCP or our Nurse Advice Line at 1-800-919-8807 if you are not sure if it is an emergency.

The doctor who treats you for your behavioral health emergency may think you need post-stabilization care. You do not need a PA for such care, which we cover. But you may need this care to maintain, improve or resolve your condition. Remember to follow up with your primary care physician (PCP) within 24 to 48 hours after you leave the hospital.

Are You Outside of the Member Area?

The hospital where you get your emergency care may be out of our service area. If so, you will be taken to a network facility when you are able to travel.

Limitations and Exclusions

You must get a prior authorization (PA) to see a provider who is not in our network. You will have to pay for the care if you do not.

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Last Updated On: 4/20/2021