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Frequently Asked Questions

Here Are Some of the Questions We Get From Our Members:

Q: How do I contact Member Services?

A: We are here for you weekdays at 1-866-799-5318, 7 a.m. to 6 p.m. Eastern Time, Monday - Saturday.

Q: How do I find out if I can receive Medicaid?

A: Your local Department of Social Services (DSS) caseworker can help determine if you are eligible for Medicaid or NC Health Choice. Eligibility depends on your age, health needs, income and resources.  For more information, visit NC Medicaid Division of Health Benefits Eligibility.

For More Frequently Asked Questions, Visit Our Help Center.

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Last Updated On: 4/22/2021