Welcome to WellCare of North Carolina
Thank you for choosing WellCare of North Carolina. We are happy to serve you and your family, and to provide you with the quality healthcare services you deserve.
This website will help you learn how to work with WellCare of North Carolina. It will also help you to get the most out of your healthcare benefits.
But remember, our Member Services representatives are just a phone call away. They are dedicated to helping you get access to the right care. So, don’t hesitate to pick up the phone and give us a call if you have questions about your plan. You can call us toll-free at 1-866-799-5318 (TTY 711). We’re here for you Monday–Friday, 8 a.m. to 5 p.m.
Important Plan Documents
You can find important plan documents on this web site including:
- Member Handbook
- Summary of Benefits
- Provider Directory and more
You can download copies of these documents online. You can also call Member Services to receive printed versions of these documents. There is no charge for either method.
The Member Handbook is only a summary of WellCare of North Carolina services. Please call Member Services if you have questions about anything in this handbook or on this website.
Choosing a Provider or Pharmacy
WellCare of North Carolina is a managed care plan. This means that you will need to use doctors and other providers that are part of the plan’s network.
We regularly add new providers to our network. You can download a copy of our latest Provider Directory from this web page. Or, you can use our online Find a Provider/Pharmacy tool, for the most up-to-date listings.
The identification (ID) card you received when you enrolled lists the Primary Care
Provider (PCP) we chose for you. If you are under age 21, we also listed the dentist we chose for you. To choose a different PCP or dentist please call Member Services.
We look forward to serving you!
Helpful WellCare of North Carolina Information
- Member Services
- Questions & Answers
- Scheduled Site Maintenance
- Find A Provider
- Free 24-Hour Nurse Advice Hotline
- 24-Hour Behavioral Health Crisis Line
Member Services Numbers
We are here for you weekdays 8 a.m. to 5 p.m. The Member Services numbers to call are:
- WellCare: 1-866-799-5318
- TTY: 711
2020 Scheduled Site Maintenance
Our site has a routine maintenance schedule. In 2020, all events will involve a general system outage where any system could be unavailable from 6 p.m. Saturday until 6 p.m. Sunday starting on the dates below:
- January 25
- February 15
- February 22
- March 21
- April 18
- May 16
- June 20
- July 18
- August 15
- September 10
- September 19
- October 17
- November 14
- December 12
Find A Provider
Nurse Advice Line
24-Hour Behavioral Health Crisis Line
Our 24-Hour Behavioral Health Crisis Line is 1-833-207-4240. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.