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Frequently Asked Questions

Have Questions About Your Health Plan? 

Harmony wants to make it easy for you to find answers. Below are some responses to often-asked questions.

Q: How Do I Contact the Member Services Department?

A: We are here to help! You can contact us online

If you are in Illinois, please call:

Harmony (Medicaid): 1-800-608-8158
TTY (All Plans): 1-877-650-0952

Q: How Do I Get a Provider Directory?

A: Call our Member Services Department. You can also use the Find a Provider tool.

Q: How Do I Know If I Am Able to Receive Medicaid?

A: Contact your local office of the Illinois Department of Human Services.

Q: When Should I Call Harmony Health Plan Member Services?

A: Call Harmony Health Plan Member Services:
  • If you cannot reach your Primary Care Physician.
  • If you change your address or phone number.
  • If you lose your ID card and need a replacement.
  • If you want to change your primary care physician.
  • If you have a question about how Harmony Health Plan works.
  • If you have questions about Harmony benefits.
  • Anytime you have a question.

Q:  How can I schedule a ride to my doctor’s appointment?

A: Call for transportation at 1-888-684-2026 (TTY 1-877-650-0952) at least 48 hours in advance of your appointment. A ride will be scheduled for you. 

Q: How Can I Get My Harmony +15 Personal Care Items?

A: Just follow these steps:
  • Choose what you and your family need
  • Call Member Services with your order

The toll-free number is 1-800-608-8158 (TTY 1-877-650-0952) Monday–Friday, 8 a.m. to 5 p.m. CST. That is it. Your order will be mailed to your home at NO CHARGE to you.

For More Frequently Asked Questions, Visit Our Help Center.

Please view our Immunization and Physical Schedule for more information.


Need help? We're here for you.

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Last Updated On: 10/2/2015