We offer several different electronic application methods that can be used to compliantly submit an application and record credit for the enrollment to the agent of record.
Personalized URL (PURL)
A PURL is a non-agent-assisted, online application tool where beneficiaries can self-enroll within your book of business. The PURL is available/emailed to active certified agents just 7-10 days after all certification requirements are successfully completed. A PURL is assigned to an agent using the following format for MAPD and PDP lines of business:
Agents have the flexibility to market their PURL to Medicare beneficiaries via the following:
- Business card
- Social Media pages
By utilizing the PURL, beneficiaries have access to a plan compare tool that will provide an overview of each benefit available in their market. Once the plan selection is made, the beneficiary can continue with the online application.
After submission and processing, the agent will receive credit for the enrollment. Commissions will reflect on your statement in the Agent Connect portal.
Note: Agents cannot complete the online application on behalf of the beneficiary, or assist the beneficiary with completion of the application via the PURL.
The agent-assisted electronic applications are a secured, compliant method for enrolling a beneficiary in a WellCare Plan. We offer two different electronic applications at no cost to the agent:
1) eApp - desktop:
Download the WellCare Enrollment Platform application on a computer device from your Windows Software Center
2) eApp - tablet:
Simply search/download the WellCare Enrollment App from your App Store on an OIS and/or Android device
In order to assist the beneficiary with an online application, Scope of Appointment (SOA) must be obtained through the eApp tablet or desktop version. If the beneficiary is visually impaired, would rather use an alternative method to electronic submission and/or does not have access to an electronic device the agent may document SOA through the Appointment Verification Line (AVL). The Appointment Verification Line (AVL) telephonically records SOA via a phone call with the beneficiary, and the number is different for MAPD and PDP lines of business.
Paper Application Submission
Agents must compliantly document scope of appointment (SOA) on a paper SOA form prior to enrollment through a paper application. Agents are required to submit paper applications through one of the following:
- Agent Connect Portal by attaching the application to a Support Ticket and selecting “New Enrollment Submission” as the ticket subject line
- Fax both the SOA and application to the MAPD line at 866-473-9124 or the PDP line at 866-388-1521
Click the tabs under Important Information to expand details related to application and enrollment, formularies and WellCare points of contact!