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We Want to Make Things Simple 

Here is everything you need to get started.

We know that choosing a health plan is an important decision for you. We appreciate the trust you have placed in us to help manage your health care needs. We also know you have received a lot of information about your new plan.

Our Customer Service representatives are a phone call away. They are dedicated to helping you get access to the right care. Do not hesitate to pick up the phone and give us a call. The phone number is on the back of your member ID card.

We wish you good health. We look forward to serving you.

Top Tips

1. Carry Your ID Card
Show your new member card to doctors. Also show it to other health care workers when you visit them. You will get your WellCare ID card in the mail. 

If you do not receive it, call us. Our toll-free number is 1-866-231-1821 (TTY 1-877-247-6272). We will send you another one. You can also order a new one by logging in to our secure portal.

2. Pick a Provider
Every member should have a primary care provider (PCP). What is a PCP? A PCP is your personal doctor who helps manage all of your health care needs.

We encourage all of our new members to visit their PCP within the first 90 days (three months) of the "Effective Date" on their ID card. If you are pregnant, you should see your PCP within 14 days from this date.

This way your PCP will be able to get to know your health history. Plus, he or she can create a plan of care for you. Be sure to get your medical records from any doctors you have seen in the past. This will be very helpful to your PCP. 

3. Check the Formulary
Your health plan may include drug coverage. If so, check the list to find out which medicines are covered by your plan.

4. Preventive Screenings and Annual Wellness Visit
Annual wellness visits and screenings can help you avoid illness. Both are available at no cost to you. Be sure to schedule these visits with your doctor.

5. Use the Network
Use doctors and other providers in your plan’s network. Staying in the network can save money. Check our Find a Provider tool for doctors in your area.

6. Register for a Secure Account
Registration lets you access the member section of the Web site. You can:

  • Change your doctor
  • Order a replacement member ID card
  • And more

7. Use the 24-Hour Nurse Advice Line
Have health questions? Nurses are available for you to call. They are happy to help you. The phone number is on the back of your member ID card.

8. Get Help for Serious Health Issues
Need help with chronic conditions such as asthma or diabetes? Call us. A member of our Care Management team can help you get care.

9. If Your Information Changes
Let us know if:

  • Your address needs updating
  • Your personal information changes

In addition, don’t forget to update the Division of Family and Children Services about the important change. This can be done on the Division of Family and Children Services website.


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Last Updated On: 9/17/2015