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Frequently Asked Questions

Here Are Some of the Questions We Get From Our Members:

Q: How do I contact Member Services?

A: We are here for you weekdays 8 a.m. to 7 p.m. If you are a WellCare member in Florida, call 1-866-334-7927 (TTY 1-877-247-6272).

Q: How do I find out if I can receive Medicaid?

A: Call the Florida Department of Children and Families for help at 1-866-762-2237 (TTY 1-800-955-8771). The covered groups are:

  • Children and families
  • People in the Supplemental Security Income (SSI) Program
  • Aged, blind or disabled
  • Child welfare

For More Frequently Asked Questions, Visit Our Help Center.

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Last Updated On: 4/29/2021
Medicare Members: Your materials are on the way! We realize you may be waiting to receive some plan materials and we apologize for any delays. Did you know you can go online to our member portal to view Member materials, review your benefits, request or download an ID card, or choose a physician (when applicable)? Log in or register today!