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There are no words to express our sadness regarding the recent tragedy in South Florida. Please know that our crisis counselors are available, 24/7. If you ever need to talk, you can reach our Behavioral Health Crisis Line at 1-855-606-3622. ×

Staywell Opens Doors to Valuable Coverage.

Staywell serves people who qualify for Florida's Medicaid programs.

Medical care? Dental care? Prescription drugs? With Staywell, you are covered for all this and more. That gives families peace of mind. 

Caring Service

We are here for you when you have questions. Feel free to call Member Service at 1-866-334-7927. We are always glad to help.

Staywell Plan Documents

Your Member Handbook explains your plan coverage in detail. It includes important information about your benefits, your rights, and key contact addresses and phone numbers.

This booklet will give you more detailed information about your benefits.

This is an important notice on phone number updates and services reminders.

Keeping our members up-to-date is one of our goals. The Dental Services for sealants are listed wrong in your Member Handbook

Your health and your family’s health mean a lot to us. That’s why we wanted to let you know that our Health Risk Assessment (HRA) phone numbers are changing.

The Over-the-Counter Catalog includes a detailed list of available items from allergy medications to sunblock to vitamins. It also includes easy instructions on how to order.

Fill out and submit this form to request Medicaid prescription drug coverage.

Fill out and submit this form to request an appeal for your Medicaid prescriptions.

The Transportation Notice document includes instructions on how to set up an appointment for transportation to a medical appointment.

The Transportation brochure gives more information about scheduling transportation services.

Provider Directories (by county)

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

A provider directory includes a list of providers in the plan network. It usually includes doctors, specialists, pharmacies and hospitals.

Helpful Staywell Information

24-Hour Behavioral Health Crisis Line

Our 24-Hour Behavioral Health Crisis Line is 1-855-606-3622. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

Nurse Advice Line

You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.

Staywell Report Card

The Florida Agency for Health Care Administration (AHCA) tracks data on the state’s Medicaid health plans. This is done every year. The AHCA website has the Staywell ratings.

Discrimination is Against the Law

Staywell complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Staywell:

  • Provides free aids and services to people with disabilities
  • Provides free language services to people whose primary language is not English

If you need these services, contact Staywell at 1-866-334-7927 (TTY: 1-877-247-6272), Monday-Friday from 8 a.m. to 7 p.m., for help. You can ask Member Services to put you in touch with our Staywell Civil Rights Coordinator, Colleen A. Dupre if you think you have been discriminated against.

If you believe that Staywell has failed to provide these services or discriminated in another way you can file a grievance. Staywell Non-Discrimination NoticeThis PDF document will open in a new window. provides you information on how to file a grievance.

Incentives and Discounts

We offer incentives and discounts to members who follow a healthy lifestyle.

You can get things like:

  • Member Discount Card
  • Free Baby Stroller or Portable Playpen delivered to your home
  • Healthy Rewards Card–reloadable debit card
  • $50 a year for being healthy

Please see this flyerThis PDF document will open in a new window. for discounts on Over-the-Counter items from Family Dollar, Fred's and Meijer.

Call 1-866-334-7927 to learn more about this.















Member Services

We are here for you weekdays 8 a.m. to 7 p.m. The Member Services numbers to call are:

  • Staywell: 1-866-334-7927
  • TTY (All Plans): 1-877-247-6272

Find A Provider

Our Find a Provider tool gives you information on participating providers in your area.

Network adequacy standards for Staywell in English and Spanish.

  • 24-Hour Behavioral Health Crisis Line

    24-Hour Behavioral Health Crisis Line

    Our 24-Hour Behavioral Health Crisis Line is 1-855-606-3622. If you or a family member is having a behavioral health crisis, call this number. A trained person will listen to your problem. He or she will help you decide the best way to handle it.

  • Free 24-Hour Nurse Advice Hotline

    Nurse Advice Line

    You can call our 24-Hour Nurse Advice Line for free. The number is 1-800-919-8807.
  • Health Plan Report Card

    Staywell Report Card

    The Florida Agency for Health Care Administration (AHCA) tracks data on the state’s Medicaid health plans. This is done every year. The AHCA website has the Staywell ratings.

  • Staywell Does Not Tolerate Discrimination

    Discrimination is Against the Law

    Staywell complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

    Staywell:

    • Provides free aids and services to people with disabilities
    • Provides free language services to people whose primary language is not English

    If you need these services, contact Staywell at 1-866-334-7927 (TTY: 1-877-247-6272), Monday-Friday from 8 a.m. to 7 p.m., for help. You can ask Member Services to put you in touch with our Staywell Civil Rights Coordinator, Colleen A. Dupre if you think you have been discriminated against.

    If you believe that Staywell has failed to provide these services or discriminated in another way you can file a grievance. Staywell Non-Discrimination NoticeThis PDF document will open in a new window. provides you information on how to file a grievance.

  • Incentives and Discounts

    Incentives and Discounts

    We offer incentives and discounts to members who follow a healthy lifestyle.

    You can get things like:

    • Member Discount Card
    • Free Baby Stroller or Portable Playpen delivered to your home
    • Healthy Rewards Card–reloadable debit card
    • $50 a year for being healthy

    Please see this flyerThis PDF document will open in a new window. for discounts on Over-the-Counter items from Family Dollar, Fred's and Meijer.

    Call 1-866-334-7927 to learn more about this.















  • Member Services

    Member Services

    We are here for you weekdays 8 a.m. to 7 p.m. The Member Services numbers to call are:

    • Staywell: 1-866-334-7927
    • TTY (All Plans): 1-877-247-6272
  • Find A Provider

    Find A Provider

    Our Find a Provider tool gives you information on participating providers in your area.

    Network adequacy standards for Staywell in English and Spanish.

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Last Updated On: 5/2/2017