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Prescription Drug Plans (PDP) AVL: 1-877-297-3625 (all states)

Monday - Sunday: 8 a.m. - 8 p.m., All Time Zones.

Coordinated Care Plans (CCP) AVL Number: 1-877-780-3920 (all MAPD states)

Monday - Sunday: 8 a.m. - 8 p.m., All Time Zones.

Paper applications received by a sales agent must be faxed or mailed to WellCare within 48 hours of receipt.

Electronic Enrollment Verification Line (ePAV): 1-866-915-7670

Monday - Sunday: 8 a.m. - 2 a.m., EST.

Paper Application Fax: 

Coordinated Care Plans (CCP): 1-866-473-9124 

Prescription Drug Plans (PDP): 1-866-388-1521

Beneficiary Application Mail Address:

Coordinated Care Plans (CCP): PO Box 31392, Tampa FL 33631-3392

Prescription Drug Plans (PDP): PO Box 31411, Tampa FL 33631-3411

Special Populations (SPOP) Line for Medicaid verification: 1-866-211-0544

Monday - Friday: 8 a.m. - 9 p.m., EST.

Saturday - Sunday: 10 a.m. - 4 p.m., EST.

Producer Services: 866-822-1339

Monday - Friday: 8 a.m. - 9 p.m., EST

For questions related to web support, password resets, contracting, commissions, certification/training, demographic, hierarchy changes and/or sales material orders. NOTE: option two will direct the caller to Customer Service for a seamless experience when agents/members call this line for member support.

Dedicated Support

You now have local assistance to help with all of your WellCare needs.  We ask that you contact your local District Sales Manager as your direct line of support.  These managers are familiar with your particular area and will best be able to support you on a local level with anything from supplies and training questions to enrollment and commission issues.  If you have any questions or need assistance, please contact your local District Sales ManagerThis PDF document will open in a new window..

Member Services

If you have a question about specific prospect or member, please reach out to our Member Services team.

Monday - Sunday: 8 a.m. - 8 p.m., EST.

 
Market and Phone Number

PDP: 1-888-550-5252
Arkansas: 1-800-316-2273
California: 1-866-999-3945
Connecticut: 1-866-579-8006
Florida: 1-888-888-9355
Georgia: 1-866-334-7730
Hawaii: 1-888-505-1201
Illinois: 1-866-334-6876
Kentucky: 1-877-560-2766

Kentucky: 1-877-560-2766
Louisiana: 1-866-804-5926
Mississippi: 1-800-316-2273
Missouri: 1-866-687-8994
New Jersey: 1-866-687-8570
New York: 1-800-278-5155
Tennessee: 1-800-316-2273
Texas: 1-866-687-8878

RFI Remediation Line: 1-877-677-5609

Agents can now resolve Enrollment Requests for Information (RFI) by calling a centralized line and providing the necessary information to the representative for immediate correction and submission.

The benefits of this line are:

  • Centralized intake for RFI remediation.
  • Reduction in duplicate enrollment submissions.
  • Reduction in RFI remediation timeline.
  • Reduced administration to resolve RFI (i.e., duplication of efforts).

This process may require the agent to reach out to the beneficiary to obtain updated information prior to calling the RFI line. Below are the codes and a short description of the information needed to resolve an issue.

RFI Code Descriptions
HICN Not Found Transposed, Missing HICN
Demographic Correction
Name, DOB, Gender, etc.
Plan Code Correction
Incorrect Plan Selected for Eligibility
Perm Address
Address Corrections
ESRD Information
Missing answer to the ESRD Question
Part A and Part B Missing
Missing Effective Dates
Updated or Add SNP Verification # 
Caid Validation Number not noted


  • RFI Remediation Line

    RFI Remediation Line: 1-877-677-5609

    Agents can now resolve Enrollment Requests for Information (RFI) by calling a centralized line and providing the necessary information to the representative for immediate correction and submission.

    The benefits of this line are:

    • Centralized intake for RFI remediation.
    • Reduction in duplicate enrollment submissions.
    • Reduction in RFI remediation timeline.
    • Reduced administration to resolve RFI (i.e., duplication of efforts).

    This process may require the agent to reach out to the beneficiary to obtain updated information prior to calling the RFI line. Below are the codes and a short description of the information needed to resolve an issue.

  • RFI Code

    RFI Code Descriptions
    HICN Not Found Transposed, Missing HICN
    Demographic Correction
    Name, DOB, Gender, etc.
    Plan Code Correction
    Incorrect Plan Selected for Eligibility
    Perm Address
    Address Corrections
    ESRD Information
    Missing answer to the ESRD Question
    Part A and Part B Missing
    Missing Effective Dates
    Updated or Add SNP Verification # 
    Caid Validation Number not noted


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Last Updated On: 4/27/2018
The Governor has declared a State of Emergency in Los Angeles County, due to the ongoing wild fires. If you are an affected member and need access to medical or pharmacy services, please call Member Services at 1-866-999-3945 for assistance. ×