Medicaid : Florida Healthease Kids Faq

Have questions about your health plan? WellCare wants to make it easy for you to find answers. Below are some commonly asked questions from our members along with the respective answers. If you have a question that isn’t listed here, or if you need any information regarding your WellCare health plan coverage, please call our Customer Service Department or contact us.

 

1) How Do I Reach The Customer Service Department?

WellCare has a dedicated Customer Service Department available to you weekdays, from 8 am to 6 pm, EST. You can contact us toll-free using the telephone number for your plan.

 

If You Are a WellCare Member in Florida, Please Call:

 

	WellCare (Medicare)	1-888-888-9355
	HealthEase	1-800-278-0656
	HealthEase Kids	1-800-278-8178
	Staywell	1-800-935-5227
	Staywell Kids	1-866-698-KIDS
	TTY/TDD (All Plans)	1-877-247-6272

 

2) I’m Moving to A New Address, What Should I Do?

In order to provide you with important information about your health plan promptly, it’s crucial that we have your most current address and contact information on file. If you are moving, please update your records by submitting the Change of Address Form available here, or call the Customer Service department with your new address.

 

3) Which Hospitals Are in the WellCare Network?

Your provider directory has a listing of all hospitals in your WellCare health plan network. Your primary care physician or specialist will coordinate your hospital care.

 

4) How Do I Get A Provider Directory?

You can request a copy of a provider directory by calling our Customer Service Department. Alternatively, you may use the Find a Physician feature to view a listing of providers in your area.

 

5) What if I Have an Emergency?

In an emergency, please dial 911 or proceed to the nearest medical facility. Call your primary care physician or our Customer Service Department as soon as possible after the emergency, to ensure that we are aware of your situation and can assist you to receive appropriate follow-up care.