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Medicaid : Florida Healthease Faq

Frequently Asked Questions

Have questions about HealthEase? We want to make it easy for you to find answers. Below are some commonly asked questions. If you have a question that isn't listed here, please call 1-888-367-6554 (TDD: 1-800-653-9803).

1) How do I know if I am eligible for Medicaid?

The Florida Department of Children and Families (DCF) determines all other Medicaid eligibility, including programs for children and families, blind and disabled, and institutional care. If you would like to learn more about qualifying for Florida's Medicaid program, please call 1-888-367-6554 (TDD: 1-800-653-9803).

2) How do I know if I am eligible for HealthEase?

To obtain HealthEase, you must live in the following service areas:

Brevard	Manatee
Broward	Marion
Calhoun	Martin
Citrus	Orange
Dade	Osceola
Duval	Palm Beach
Gadsden	Pasco
Highlands	Pinellas
Hillsborough	Polk
Jefferson	Putnam
Lake	Sarasota
Leon	Seminole
Liberty	Volusia
Madison	Wakulla

3) Do I have a choice between Medicaid and HealthEase?

Most Medicaid recipients are required to get services through managed care. After you are approved for Medicaid, you will be sent information on managed care providers like HealthEase. You must choose your plan within 60 days. If you do not, the State will choose a plan for you.

4) What does HealthEase offer?

HealthEase offers all the benefits of Medicaid:

Adult hearing and vision (medically necessary services only)
Kids hearing and vision, plus well-child checkups
Doctor and hospital visits
Inpatient and outpatient hospital services
Emergency room services
Lab and radiology services
No-cost prescriptions
Behavioral health care and substance abuse treatment
Therapy services—occupational, physical, respiratory and speech
Chiropractic and podiatry services
Family-planning services and supplies

With HealthEase:

You do not have any co-payments.
Personal Health Advisor, our 24-hour nurse helpline, is always available to you.
If you are pregnant, you can take part in our Prenatal Rewards Program.
You may be eligible for case/disease management services.
Plus, you can choose your doctors, hospitals and pharmacies from our large network of providers.

5) How do I enroll in HealthEase?

For more information or to enroll, please call 1-888-367-6554 (TDD: 1-800-653-9803).

6) If I already have Medicaid, how do I switch to HealthEase?

For more information or to enroll, please call 1-888-367-6554 (TDD: 1-800-653-9803).

Last modified: 12/29/2009