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Job Aids
The job aids listed below are step-by-step work instructions on how to perform daily tasks with WellCare. Our goal is to improve the quality and efficiency of provider interactions with the Plan, thereby creating a positive impact on our members' health.
Click on the desired link below to open or download a copy of WellCare’s job aids.
Connecticut
Florida
MEDICAID
- Behavioral Health Medication Guide - Medicaid
- Concentric Network Overview (Dade and Pinellas Counties only)
- Guide to Accessing Customer Service
- Home Health Care, DME, and Medical Supplies Reference Guide
- How to Become a Registered Web User
- How to Check Member Eligibility
- Provider Self-Service Options
- What Is BMI?
- What is HEDIS®?
MEDICARE
- Medicare Point-of-Service Brochure
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Provider Self-Service Options
- What is HEDIS®?
Georgia
MEDICAID
- Behavioral Health Medication Guide - Medicaid
- Disease Management Program
- Filing an Administrative Review - Members
- Filing an Authorization-Related Claim Appeal
- Filing a Complaint - Provider
- Filing a Grievance - Member
- Frequently Asked Questions
- Guide to Accessing Customer Service
- Pharmacy Services Guide
- Prenatal Notification & High-Risk OB Program
- Requesting an Authorization
- Tips on How to File Claims
- W-9 Contact Information
- Web Access
- WellCare's Web Capabilities
- What is HEDIS®?
MEDICARE
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Web Access for Providers
- WellCare's Web Capabilities
- What is HEDIS®?
Illinois
MEDICARE
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Medicare Point-of-Service Brochure
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Web Access for Providers
- What Is BMI?
- What is HEDIS®?
Indiana
MEDICARE
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Medicare Point-of-Service Brochure
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Web Access for Providers
- What is HEDIS®?
Louisiana
MEDICARE
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- Medicare Point-of-Service Brochure
- What is HEDIS®?
Missouri
MEDICARE
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Medicare Point-of-Service Brochure
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Web Access for Providers
- What is HEDIS®?
New Jersey
MEDICARE
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- New Jersey Medicare Frequently Asked Questions
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Web Access for Providers
- What is HEDIS®?
New York
MEDICAID
- CareCore National Guide
- CareCore National Web site
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- Medicaid Customer Service Telephone Quick Guide
- Provider Self-Service Options
- What is HEDIS®?
MEDICARE
- CareCore National Guide
- CareCore National Web site
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Medicare Point-of-Service Brochure
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Web Access for Providers
- What is HEDIS®?
Ohio
MEDICAID
- Filing an Authorization-Related Claim Appeal
- Filing a Claim Appeal
- How to Request an Authorization
- How to Check the Status of a Claim Online
- How to Verify Eligibility
- OB Hospital Services- Authorization and Notification Requirements
- Pharmacy Services Guide
- Prenatal Notification and High-Risk OB Program
- Tips on How to File Claims
- Web Capabilities
- What Is BMI?
- What is HEDIS®?
MEDICARE
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Web Access for Providers
- What Is BMI?
- What is HEDIS®?
Texas
MEDICARE
- Access Claims Payment Methodology
- Case and Disease Management Programs
- Filing a Claims Appeal
- Filing an Authorization-Related Claims Appeal
- Guide to Accessing Customer Service
- How to Become a Registered Web User
- How to Check the Status of a Claim Online
- How to Submit an Outpatient Authorization Request Online
- How to Verify Eligibility
- Medicare Point-of-Service Brochure
- Pharmacy Guide
- Provider Self-Service Options
- Providing Inpatient Notification or Requesting an Authorization
- Tips on How to File Claims
- Transportation Services
- Web Access for Providers
- What Is BMI?
- What is HEDIS®?
HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).
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